Service Delivery Policy

1. Delivery Process

After an order is placed, a confirmation message will be sent to the contact information provided during checkout.

Once all required files, project details, and instructions have been received, the order will enter our service queue for review and processing.

Depending on the selected service, work may include document sorting, file organisation, indexing, archive preparation, folder structuring, spreadsheet preparation, or digital document management support.

When the service has been completed, customers will receive a delivery notification confirming that the project is ready.

2. Consultation Scheduling

Some services may include an optional consultation, project review, or planning discussion.

Where a consultation is included, scheduling details will be arranged using the contact information supplied by the customer.

Consultations are normally scheduled during standard business hours and are subject to availability.

Customers who need to reschedule should provide at least 24 hours’ notice whenever possible.

3. Digital Delivery Explanation

All services are delivered digitally.

Depending on the service purchased, customers may receive:

• Organised digital folders
• Indexed file structures
• Spreadsheet summaries
• PDF reports
• Document inventories
• Email summaries
• Archive preparation files
• Service completion confirmations

Digital deliveries are normally provided through email, secure download links, or other electronic delivery methods appropriate for the project.

4. Communication Channels

Customers may communicate with our team through the following channels:

• Email correspondence
• Website contact forms
• Service enquiry forms
• Scheduled consultations where applicable

Project updates, delivery confirmations, clarification requests, and support responses are typically provided through email communication.

Customers should ensure that contact details remain accurate throughout the duration of the project.

5. Estimated Turnaround Times

Estimated completion times vary depending on project size, document volume, service complexity, and current workload.

• Standard service requests: approximately 2–5 business days
• Medium-sized projects: approximately 5–10 business days
• Large archive preparation projects: approximately 10–15 business days

These timeframes are estimates only and may vary based on project requirements and customer response times.

6. Customer Responsibilities

Customers are responsible for providing all files, project instructions, and relevant information necessary for service completion.

Delays caused by missing files, incomplete instructions, or unanswered clarification requests may affect estimated delivery times.

7. Delivery Confirmation

Once delivery has been completed, customers will receive confirmation that the requested service has been fulfilled.

Customers are encouraged to review delivered materials promptly and contact us if clarification is required.

Project files may remain available for up to 30 days following delivery to assist with reasonable support requests.

8. Contact Information