Refund Policy

1. Cancellation Timeframe

Customers may request cancellation of an order before service work has started.

Cancellation requests should be submitted as soon as possible after placing an order using the contact details provided on this website.

If no service activity has commenced, eligible orders may qualify for a full refund.

2. Work Started Disclaimer

Our services involve the allocation of time, resources, and administrative processing shortly after an order enters the service queue.

Once document review, file organisation, archive preparation, indexing, or any other service activity has started, the order may no longer be eligible for a refund.

This applies even if the final delivery has not yet been completed.

3. Completed Service Disclaimer

Once a service has been completed and delivered, refunds are generally not available.

This is because the purchased service consists of completed digital work that has already been provided to the customer.

If a customer believes a delivery does not match the purchased service description, we encourage them to contact us so the matter can be reviewed and, where appropriate, reasonable corrections can be considered.

4. Missed Appointment Handling

For services that include scheduled consultations, review calls, or appointment-based support, customers should notify us in advance if they need to reschedule.

Appointments cancelled at least 24 hours before the scheduled time may normally be rearranged without additional charges.

If a customer does not attend a scheduled appointment and no prior notice is received, the appointment may be considered completed and may not be eligible for a refund.

5. Refund Processing Time

Approved refunds are normally processed within 5 business days after confirmation.

Depending on the customer’s payment provider, the time required for funds to appear may vary.

In most cases, customers should allow up to 10 business days for the refund to be reflected in their account.

6. Service Quality Concerns

If you have concerns regarding a completed service, please contact us before requesting a refund.

We are committed to reviewing customer feedback and will make reasonable efforts to resolve genuine service-related concerns whenever possible.

7. Non-Refundable Situations

• Services that have already been completed and delivered
• Orders where processing has already started
• Projects delayed due to missing customer information
• Services completed according to the purchased service description
• Missed appointments without advance notice

8. Contact Information