Support Centre

Frequently Asked Questions

Find answers to common questions about our document organisation services, delivery process, project timelines, and customer support.

What services do you provide?
We provide document organisation services including file sorting, folder structuring, document indexing, archive preparation, spreadsheet inventories, document categorisation, and digital file organisation support.
How do I place an order?
You can submit a service request through our website contact form. Once we receive your project details, we will review the requirements and provide confirmation of the next steps.
What information do I need to provide?
Please provide a brief description of your project, the type of files involved, the estimated volume of documents, and any specific organisational preferences you would like us to follow.
How are services delivered?
All services are delivered digitally. Depending on the service selected, you may receive organised folders, spreadsheet summaries, document inventories, indexed file structures, PDF reports, or email summaries.
How long does delivery take?
Most standard projects are completed within 2–5 business days. Larger projects may require 5–15 business days depending on document volume and project complexity.
Will I receive a confirmation after ordering?
Yes. After your request has been received, a confirmation email will be sent outlining the project details and service process.
Can I request changes after delivery?
If clarification or minor adjustments are required, please contact us within 7 days of delivery. We will review your request and provide reasonable assistance where appropriate.
Can I cancel my order?
Cancellation requests may be accepted before service work has started. Once processing has begun, cancellation options may be limited because project resources have already been allocated.
Are my files kept confidential?
Yes. Files submitted for service delivery are handled responsibly and used only for the purpose of completing the requested service. Additional information can be found in our Privacy Policy.
How long are project files available after delivery?
Completed project files may remain available for up to 30 days following delivery in case a replacement copy is required.
Do you offer consultations?
Certain service packages may include a consultation or project review session. Scheduling details will be provided where applicable.
How can I contact customer support?
You can contact our support team by email, through our website contact form, or by telephone during normal business hours. We aim to respond to enquiries as promptly as possible.