Privacy Policy

1. Information You Share With Us

When you contact us, request a service, or submit information through our website, we may collect details such as your name, email address, telephone number, business name, and project information.

For service delivery purposes, you may also provide digital documents or files that require organisation, categorisation, indexing, archive preparation, or related administrative support.

We only collect information that is reasonably necessary to provide the requested service.

2. How Information Is Used

Information may be used to:

• Respond to enquiries and support requests
• Prepare service quotations and confirmations
• Organise and deliver requested work
• Provide project updates and service communications
• Improve website functionality and user experience
• Maintain customer service records

Information is used only in connection with normal business operations and service delivery.

3. Handling Of Submitted Files

Files submitted for organisation services are processed solely for the purpose of completing the requested work.

Depending on the selected service, files may be reviewed, sorted, indexed, renamed, categorised, grouped into folders, or prepared for digital archiving.

Original document content is not modified unless specifically required for the requested service.

4. Information Retention Periods

Website enquiry submissions may be retained for up to 12 months following the most recent communication.

Completed service records may be retained for up to 12 months after project completion to assist with customer support and delivery verification.

Delivered project files may remain available for up to 30 days following delivery in case replacement copies are requested.

After these periods, information may be removed from active systems when no longer required.

5. Sharing Information

We do not sell, rent, or trade customer information.

Information may be shared only where reasonably necessary to operate the website, deliver files, provide communication services, or support normal business operations.

Any third-party service providers involved in these activities are expected to handle information responsibly and only for the purpose required.

6. Website Usage Information

Like most websites, we may collect basic technical information such as browser type, device information, page visits, and website interaction data.

This information helps us understand how visitors use the website and identify opportunities for improvement.

7. Security Measures

Reasonable technical and organisational measures are used to help protect information from unauthorised access, accidental loss, misuse, or disclosure.

Access to customer information is limited to individuals who require access in order to provide support or complete requested services.

8. Updating Information

If information you have provided is inaccurate or incomplete, you may contact us to request an update.

Requests are normally reviewed and processed within 30 days.

9. Information Removal Requests

You may request the removal of information that is no longer required for active services, support, or ongoing communication.

Where appropriate, requests are generally reviewed within 30 days of receipt.

10. Cookies

Our website may use cookies and similar technologies to improve website functionality, remember user preferences, and analyse website performance.

Users can manage cookie preferences through their browser settings.

11. Changes To This Policy

From time to time, this Privacy Policy may be updated to reflect improvements to our services, website features, or business operations.

Any revised version becomes effective immediately upon publication on this website.

12. Contact Information